Answers to the most common questions we receive from homeowners across Basingstoke.
These are the questions we are asked most often, but every property is different and no list covers everything. If your question is not answered here, call 0125 624 2410 and ask. There is no charge for advice and no obligation to book anything. We would rather spend ten minutes on the phone explaining something than have you make an expensive decision without the information you need.
If you have had a quote from another roofer and want a second opinion on the specification — not just the price — we are happy to look at it. A specification that omits scaffold, does not name materials, or provides no written guarantee is worth questioning before you commit, regardless of who quoted it.
Equally, if another roofer has told you your roof needs full replacement and you want that verified, we will inspect and give you an honest second assessment. Sometimes replacement is genuinely the right answer. Sometimes it is not, and a repair costing a fraction of the price will serve you for another decade.
It helps to know roughly when the property was built, whether the roof has been replaced or significantly repaired before, and what symptoms you are seeing — where water appears inside, when it started, whether it correlates with particular weather. None of this is essential, but it helps us give useful advice on the phone and arrive prepared.
Call 0125 624 2410 to speak to a roofer directly — not a call centre and not an answering service. We answer during working hours and divert to an on-call number outside them for emergencies. If we are on a roof when you call, leave a message and we will ring back the same day.
For non-urgent enquiries you can also email us and we will respond within one working day. For emergencies, always call — email is not monitored overnight and a roof leak does not wait.
We cover every neighbourhood in Basingstoke — Popley, Winklebury, Brighton Hill, Chineham, Kempshott, Hatch Warren, Old Basing, South Ham, Oakridge, Buckskin, Beggarwood, Lychpit and Black Dam — plus the surrounding towns and villages of Tadley, Whitchurch, Overton, Kingsclere and Oakley. Rates are identical across the whole coverage area with no travel surcharges.
Most cost questions have the same underlying answer: it depends on access, complexity and condition. A repair reachable from a ladder costs a fraction of the same repair requiring scaffold. A simple dual-pitch roof costs less per square metre than one with hips, valleys and dormers. And a roof whose battens and timbers are sound costs less to re-cover than one needing structural work first.
This is why we inspect before quoting rather than giving phone estimates. The inspection is free and takes under an hour, and it produces a fixed written price rather than a range that might double.
Roofing work proceeds year-round. Tile replacement, structural repairs and dry-fix systems are unaffected by cold. Only mortar, sealant and GRP resin need genuinely dry conditions above about 5°C, and we schedule those around forecasts rather than pressing on and producing work that fails.
Lead times are seasonal. Autumn is busiest as homeowners address problems before winter. If your work is not urgent, booking in late spring or summer usually means a shorter wait.
Our workmanship guarantee runs for ten years from completion and transfers to a new owner if you sell. It covers our work — installation, fixing, detailing and finishing. Materials carry separate manufacturer warranties, typically 15–30 years for tiles and 20–25 years for flat roof membranes, which we register on your behalf.
Storm damage is not a guarantee matter — it is an insurance matter, and no roofer guarantees against extreme weather. What our guarantee does cover is a roof that fails because of how it was installed rather than what happened to it.
Minor repairs £150–£400. Larger repairs £400–£900. Full re-roofs £4,000–£15,000 depending on property size. All quotes are free and with no obligation.
Yes — 24/7 across all Basingstoke neighbourhoods and surrounding villages. Call 0125 624 2410 any time.
Corrosion of iron nails holding concrete tiles, causing them to slip. Extremely common on Basingstoke's 1960s estates where fixings are 50–60 years old.
Yes. We carry £5m public liability insurance and offer a written 10-year workmanship guarantee on all roofing work.
Every neighbourhood — Popley, Winklebury, Brighton Hill, Chineham, Kempshott, Hatch Warren, Old Basing, South Ham, Oakridge, Buckskin, Beggarwood, Lychpit, Black Dam. Plus Tadley, Whitchurch, Overton, Kingsclere and Oakley.
Yes. We carry out heritage repairs using traditional materials — handmade clay tiles, natural slate, lime mortar, properly specified lead.
Written 10-year workmanship guarantee on all roofing work. Transferable to new owners if you sell.
No. Every inspection and quote is free, with no obligation.
Yes. We repair and replace roofs year-round. Mortar and sealant work may need dry conditions but tile and mechanical work proceeds in all weather.
Widespread nail sickness, eroded tiles, repeated repairs exceeding £500/year, or sagging rooflines all indicate replacement. We offer free inspections to assess.
Mechanical fixings replacing mortar on ridge tiles. Eliminates mortar failure — the most common problem on Basingstoke's estate roofs. Lasts the life of the roof.
Yes. From £80 for a standard semi. Annual or twice-yearly programmes available for properties near trees.
Yes. Pre-purchase roof surveys cost £150–£250 and include ladder access, loft inspection, and a written report. Essential for 1960s–70s Basingstoke estate properties.
GRP for extensions and walkable areas. EPDM for garages and simple shapes. Both last 25–30+ years and are vastly superior to felt.
No call-out fees. No obligation. Just an honest quote from a local Basingstoke roofer who'll turn up when they say they will.
0125 624 2410