From your first call to guarantee handover — exactly what happens, what you pay and when, and what we need from you. No surprises, because we set them all out before we start.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 0125 624 2410Roofing is one of the few trades where the customer cannot see the work being discussed, cannot watch it happen and cannot properly assess it afterwards. That asymmetry is why the process matters as much as the price.
When it is not the answer: if you have had a quote you are happy with from a roofer who checks out, you do not need us to survey as well. We are happy to sanity-check a specification for free, but three surveys for a £250 repair wastes everyone's morning. Read our full guide to choosing a roofer.
A survey is only as good as the surveyor's knowledge of the stock in front of them. On a Basingstoke roof we already know what we are looking for before the ladder goes up, and it differs sharply by neighbourhood.
In Popley, Winklebury, South Ham, Oakridge, Buckskin and Black Dam the first thing we check is fixing condition. Original iron nails corrode, and the tell is rust-coloured debris on the loft underlay long before tiles start slipping. We check the underlay for brittleness, the battens for moisture staining, and on South Ham and Popley Phase 1 specifically whether the property has integral flat roof sections above habitable rooms.
Brighton Hill and Kempshott sit above the M3 corridor. Here we go straight to the ridge, hips and verges, because wind uplift finds mortar bedding first. If mortar has been re-bedded once already, we say so and quote dry ridge alongside rather than selling the same repair twice.
Chineham along the Petty's Brook corridor, Oakley's woodland edge and Overton's riverside plots all need the valleys checking before anything else. Blocked valleys back water above the tile lap and are the single most common leak cause on those estates.
Conservation-area properties get a different survey. We identify the tile or slate type and origin for matching, check whether mortar is lime or cement, and flag anything that will need conservation officer discussion before we quote — because finding that out after the scaffold is up helps nobody.
You speak to a roofer, not a call centre. We ask what you are seeing, when it started and whether it tracks with particular weather — which narrows the likely cause before we arrive. If it is urgent we say so and come the same day.
Ladder access to the roof surface and, where relevant, access to your loft. We photograph everything and show you the images on the day so you can see the problem rather than take our word for it.
Within 48 hours. Scaffold, strip, disposal, membrane, battens, materials by manufacturer name, leadwork, timber allowance and guarantee terms — every line visible and priced. Nothing bundled into a single figure.
You pick a date, we confirm it in writing and we hold it. Scaffold, where needed, goes up the day before so nothing sits idle on your drive.
Scaffold erected by our local contractor, driveway and planting protected, skip positioned. Where a pavement licence is required from Basingstoke and Deane Borough Council we arrange it and factor the lead time into your start date.
Standard hours unless you ask otherwise. If we find something unexpected we stop, photograph it, and agree the cost with you before continuing. Daily updates on anything longer than two days.
Site cleared every evening, not just at the end. Magnet sweep for nails across driveway and lawn, all waste removed, planting uncovered and checked.
We walk you round the finished work, hand over the written 10-year guarantee, register manufacturer warranties in your name, and provide photographs plus a VAT invoice.
| Stage | Typical duration |
|---|---|
| Callback after enquiry | Within 2 hours, 8am–6pm Mon–Sat |
| Survey appointment | Within a few days; same day if urgent |
| Written quote delivered | Within 48 hours of survey |
| Booking to start date | 1–2 weeks; longer Oct–Nov |
| Small repair on site | 1–2 hours |
| Full re-roof, 3-bed semi | 4–6 days plus scaffold |
Autumn is our busiest period as homeowners address problems before winter. Booking in spring or summer usually means a materially shorter wait.
We arrange scaffold and it is always itemised in your quote, never a hidden extra. On most Basingstoke estate housing there is driveway and verge space for both staging and a skip, so nothing needs to sit on the road.
Where it does — the older streets around the Top of Town, the historic lanes in Old Basing, and the village centres in Whitchurch, Overton and Kingsclere — a pavement scaffold licence or skip permit from Basingstoke and Deane Borough Council is required. We apply for it and build the lead time into your start date rather than discovering it on the morning.
Shared parking courts on Popley, South Ham and Black Dam need delivery timing agreed in advance so residents are not blocked in. We sort that with you before the day.
| Stage | What is due | Notes |
|---|---|---|
| Survey and quote | Nothing | Free, no obligation, no call-out fee |
| Repairs under £500 | Nothing up front | Pay on completion once you are satisfied |
| Larger repairs | 10–20% deposit | Covers material ordering only |
| Full re-roof | Staged payments | Deposit, stage on strip, balance on completion |
| Formal inspection report | £100–£350 | Credited against any work booked |
| Emergency make-safe | On completion | Credited against the permanent repair |
Worked example: A homeowner on Coniston Road, Winklebury called about a leak. Survey found a cracked ridge section plus six slipped tiles from nail sickness on one slope. Quote issued at £340 within 48 hours, booked for the following week, completed in a morning. Final invoice £340 — the quoted figure, because nothing unexpected turned up.
No deposit on repairs under £500. Staged payments on re-roofs with nothing due before materials are on site — an anti-rogue-trader safeguard we apply to every job. All prices include VAT.
Covering RG21, RG22, RG23, RG24, RG25, RG26 and RG28.
Every job carries a written 10-year workmanship guarantee, transferable if you sell — which is a genuine asset when a buyer's surveyor asks about the roof.
If a fault appears in covered work, call us and we come back and fix it. We do not argue about whether it is workmanship or materials — we resolve it first and sort the attribution with the supplier afterwards.
Key Fact: NFRC consumer guidance advises homeowners to obtain at least three written quotations specifying materials by manufacturer, to verify public liability insurance independently, and to avoid paying substantial sums before materials are delivered to site. Source: National Federation of Roofing Contractors — Consumer Guidance · TrustMark scheme standards
Ready to start? Free survey, written quote within 48 hours, no obligation.
or call 0125 624 2410External roofing work rarely disrupts the inside of your home. You do not need to be there, and normal life carries on beneath the scaffold. What you will notice is noise during working hours, occasional dust, and scaffold changing the light through affected windows.
We protect planting, cover driveways, and clear the site daily rather than leaving it until the end. Basingstoke's chalk downland position means quick drying after rain, so weather delays here are usually shorter than sites in wetter valley locations — though we always build margin in rather than promising dates we cannot hold.
No. Surveys and written quotes are free across Basingstoke and the surrounding villages, whether or not you go ahead. The only thing we charge for is a formal written inspection report, and that fee is credited against any work you book.
For a leak entering the house, same day — usually within two to three hours. For a non-urgent quote, typically within a few days. For scheduled work, one to two weeks outside the autumn rush and longer through October and November.
We stop, photograph it, show you and agree the cost before continuing. Our quotes carry a contingency allowance for minor timber work; anything structural is quoted separately with your approval first. You will never get an invoice larger than the quote without having agreed the difference.
For the survey, ideally yes, so we can show you what we found. For external work, no — we just need access agreed and, on some jobs, an outside tap or socket. We confirm in writing what we need before the day.
No deposit on repairs under £500 — you pay on completion. Larger jobs take a 10 to 20% deposit to cover material ordering, staged payments on re-roofs, and nothing at all before materials are on site. Bank transfer, card or cheque.
A written 10-year workmanship guarantee, manufacturer warranties registered in your name where applicable, photographs of the completed work, and a VAT invoice. On re-roofs we also hand over the building control notification.
Call us. We come back, look at it with you, and put right anything covered by the guarantee at no cost. We have never refused to return to a job where a customer had a genuine concern.
No call-out fee, no obligation, and a written quote within 48 hours.
0125 624 2410Last updated: August 2026